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Very poor service

Story from nhs.uk

"Very poor service"

About: King's College Hospital (Denmark Hill)

I had a cardiology appointment today, my appointment time was 2:15pm it is now 4:50 and I am still waiting to be seen. The communication from staff leaves a lot to be desired, and when they finally do communicate it is very abrupt and belittling. This is not something I would normally do but this has been a regular experience. I do not get the sense that anyone really cares because this has been highlighted verbally many times by me and other patients. I believe that the Values of the Trust is something that is something that is written on paper and remains on paper, I find this very disappointing.

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Responses

Response from King's College Hospital (Denmark Hill) 7 years ago
King's College Hospital (Denmark Hill)

Submitted on 02/08/2016 at 12:55
Published on nhs.uk on 03/08/2016 at 02:31

Thank you for your comments.

I am very sorry to hear that your experience in our cardiology department yesterday was not satisfactory and that you had to wait.

I am also sorry to hear that you found the staff behaviour abrupt. I would like to share your comments with the relevant manager but it would be helpful to know which clinic you attended for your cardiology appointment so that I can direct the comments appropriately.

The easiest way to do this is to contact our Patient Advice and Liaison Service who can take the details from you. Once again, please accept our apologies.

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