"111, paramedics and A and E staff."

About: Airedale General Hospital

After having a frightening awakening with chest pains and breathlessness, I used the 111 line to talk to someone, as I live alone. A decision was taken to send an ambulance which arrived in minutes. Some feat as I live in a village some distance from the hospital. The paramedics were so kind and professional and I was reassured to see them at my door. I was taken to The A and E department and handed over to the staff there. I was seen immediately and underwent a number of tests and a physical examination. At every point I was treated with, courtesy, sensitivity and kindness, although it was the end of the night shift. I was even offered a cup of tea by the staff nurse, who admitted me. Fortunately it turned out well and I was sent home with a self-help leaflet and told to ring the number provided immediately, should I become ill again. It is the first time in 66 years that I have used any of the above but I am full of praise for everyone who helped me, when I was so scared. The NHS was brilliant for me. Credit where it is due, and huge thanks to everyone who cared for me.

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Responses

Response from Airedale General Hospital

Thank you very much for your wonderful feedback regarding the care you received by all staff in the Emergency Department at Airedale General Hospital.

It is always gratifying to receive comments of appreciation which, amidst the constant pressures in the NHS, are a real boost to staff morale and I shall copy your comments to those who were involved in your care.

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