"Royal Derby Breast Unit"
About: Royal Derby Hospital Royal Derby Hospital Derby DE22 3NE
I have an infection in my right breast.
This necessitated an overnight stay in the Surgical Assessment Unit followed by a referral to the Breast Unit the following day.
On my first visit, I was seen very quickly.
I went to a follow-up appointment the next week and again was seen promptly.
Today (1 August 2016), I attended another appointment.
I was seen for for an ultrasound scan very promptly.
I was then told to return to the waiting area to see a clinician.
I waited for approximately an hour and a half without seeing anyone.
I am phobic about hospitals and it takes a lot for me to enter one.
I politely asked if there was a delay and a nurse told me that they would find out.
The nurse did not return to me.
I began to feel like I was going to have a panic attack and had to leave.
The hospital are aware of my phobia and I feel that I should have been told that there could be a long wait to see the clinician.
I now have to return next week so another week of sleepless nights and bad dreams when I do sleep.
I am dreading returning there.
Please, please, if there are delays, inform patients.