"Not a good hospital"

My stay at mill lodge was quite frankly awful, there was maybe 2 members of nursing staff that actually cared and 99% of the time it is the HCA staff that help us. I didn't get any better in that place if anything I took 10 steps back. They used sections as threats. The family therapy worked very well for me and my family and one of the family therapist is very engaging and helped us a lot, and also my phycologist helped me more then what any of the staff did. Personally I wouldn't recommend this impatient unit to anyone with suicidal thoughts or anxiety. I had quite a few hard moments in there and they threaten you with reflective leave if you don't improve. I wish before I had gone in there I had read the reviews beforehand because most of them are spot on.

Story from NHS Choices

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Response from Mill Lodge Community Unit

‘We are concerned to hear that your experience of Mill Lodge was in your opinion awful. Sometimes hospital admissions do not benefit all young people although it sounds as though some aspects of the care and treatment were helpful to you, including family therapy and psychology. We are all part of a large multi-disciplinary team and therefore any decisions that were made in relation to your care would have been made with your best interests at the forefront. We would be extremely grateful if you contacted the team to give some specific examples about why you believe that the majority of nursing staff did not care and why you wouldn’t recommend this unit to others. This way we can examine our current practice and make improvements so that other young people who are admitted can benefit from the feedback you provide’

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