"Didn't think it was neseccary to inform of..."

About: Royal Blackburn Hospital

My little boy had and appointment at ENT and audiology on 01/8/18, received a letter on Saturday 30/7/16 to inform me the ENT appointment had been cancelled because the consultant was on leave. So I continued to attend the audiology appointment with my little boy, sat in the waiting area of audiology to be told by the receptionist they can't find us on the system! I explained to the receptionist that they had cancelled the ENT appointment but as far as I was aware still had the audiology appointment. So

I then spoke to the ENT receptionist who then informed me that if one is cancelled then so is the other!!!

The letter to inform me of the cancelled ENT appointment did not stated the audiology appointment had been cancelled too! The receptionist said they are looking into this!!! Not good enough. stupidity at its best, we have a fantastic health care system that is tarnished by individual stupidity. The letter should of stated both appointments had been cancelled. ..................But your looking into this!!!!!

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Responses

Response from Royal Blackburn Hospital

Thank you for your comments regarding your little boys ENT and Audiology appointments at Royal Blackburn Hospital and thank you for taking the time to do so.

I am very sorry for any inconvenience the cancelled appointments have caused.

In order for me to investigate further, it would be really helpful if you could contact me to provide more details.

I can be contacted on 01254 734471 or you can email me on helen.ritchie@elht.nhs.uk.

If you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.

If you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk

Thanks again for commenting.

Helen Ritchie

Senior Patient Experience Facilitator

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