"Awful"

About: Royal Stoke University Hospital

Currently, 4:46 am, Monday morning. I arrived about two hours ago now in an ambulance due to excruciating abdominal stabbing pains so bad I could hardly move. I was dragged in on a bed then dragged onto a wheelchair then told I needed to be back in a bed therefore dragged back onto one, then dragged into another wheelchair that is the most uncomfortable peice of trash I have ever seen. Bare in mind this entire time I'm in the corridor that is full of other people too, so there's no privacy or dignity what so ever. I am then taken into a cold waiting room with a bunch of other people whilst still screaming in pain. They haven't told me anything. I don't know what's wrong with me, I don't know what I'm waiting for, I don't know if I'm next on the list or 60th on the list. There are people walking about left right and centre staring at me in astonishment as I cry at the pain.(I don't blame them, but still, no privacy or dignity here, and for a person with severe anxiety this is a big deal) This god damn chair is the most uncomfortable thing I'm actually considering laying on the floor. All of the staff seem like unfriendly, inhuman zombies. Nobody seems to know nothing. I would rather be at home in my comfortable bed where I can lie down. Instead of sat here being stared at by a bunch of strangers and completely ignored by staff. Honestly, this is absolutely atrocious, and even if it's "Sunday hours" o shouldn't be punished because of what day my body decided to mess up on. The disturbing thing is here that in future I will probably be at home and could suddenly be dying and I still would be very very hesitant to call an ambulance because I'd much rather be at home than seek the medical help I need because let's face it, no medical help here! Hey, at least I've got a nice hospital bracelet so I can remember this terrible experience, that and about half of my nights sleep gone. Still sat here. Debating wether or not to go home. Swaying towards leaving right now. I just don't want it to get worse, then again, even if it did get worse here, it's not as if anybody's gonna do anything about it. Sorry body, it seems you'll have to sit there and wait at least four hours before anybody will bat an eyelid.

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Responses

Response from University Hospitals of North Midlands NHS Trust

Dear Anonymous


Thank you for taking the time to provide us with feedback about your experience of University Hospitals of North Midlands NHS Trust.

We strive to provide the very best standards of care and and we would like to investigate the issues you have raised. We would be very grateful if you could provide some additional information about your experience by contacting our PALS (Patient Advice and Liaison Service) on 01782 676450 or 01782 676455 or by emailing patientadvice.uhnm@nhs.net.


Thank you and best wishes.

Rachel Harrop