"I cannot praise the staff at the ..."

About: Hull Royal Infirmary

(as the patient),

What I liked

I cannot praise the staff at the Hull Royal Infirmary highly enough.Every single one of them were EXCELLENT!My Uncle firstly went on to ward 9 then to High Dependancy then on to ward 11.All the staff were friendly,hard working and courteous.Nothing was too much trouble.We were kept well informed throughout.

What could be improved

The lifts are a problem at times especially when they are not all working.

Anything else?

Special thanks to ward 11.You all do a wonderful job!Thank You!!

Story from NHS Choices

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Response from

Dear My Uncle

Many thanks for placing your posting on the NHS Choices website. It is always a pleasure to receive such positive comments and we will ensure that the staff concerned are made aware of these.

NHS Hull is the organisation responsible for deciding how money is spent on local health services [also known as commissioning], ensuring those services are of high quality and meet local needs. We value all feedback and if you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on 01482 335409 or email on pals@hullpct.nhs.uk.

If you would like to become more involved in decisions about local healthcare, all local health Trusts are recruiting ‘members’. By becoming a member you can receive advice on keeping yourself and your family healthy, find out more about your local NHS and help us improve local services. You don’t need any special skills or experience to become a member, you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose.

For more information please either email your.nhs@hey.nhs.uk or telephone 01482 675165.

Thank you once again for taking the time to provide us with your views on local services.

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