"This nurse is an invaluable asset at Arrowe Park"

About: Arrowe Park Hospital / Trauma and orthopaedics

(as the patient),

I would like to thank,applaud and point out you have an invaluable asset on your team, in the name of nurse K (name withheld). I was a patient today in room 9 in the park suite at Arrowe Park. I'm not the best patient in the world and K's professionalism and genuine nature shone through, although K was extremely busy and working long hours, I was still made to feel special and that nothing was too much trouble. I hope this comment does not detract from the fact that all members of the team I found extremely professional. Please ensure you pass my comments on and reward K as you see fit within your system, she deserves it. Now the complaint, you really should review that white elephant of a system your operating ie/ premier bedtime TV attempting to be a computer system.

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Response from

Many thanks for your positive comments about the nursing staff on Park Suite - in particular Staff Nurse K. She has been personally commended and has been given a copy of your kind comments to put in her personal portfolio. We always welcome comments from our patients and visitors and it is always a delight to pass on thanks and appreciation to our staff.

We were sorry to hear of your problems with the Premier television equipment. Your comments will be passed directly to Premier and to our Divisional Manager.

We do hope that you are recovering well and extend our very best wishes to you.

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