"My wife and I have just had a ..."

About: St George's Hospital (Tooting) (London)

(as the patient),

What I liked

My wife and I have just had a baby there and we were pretty suprised of how we were treated,

While in labour , no one checked on us for 5-6 hours in the first day, They were "busy" which is fine if we knew, midwife's talk to you like they are doing you a favour.

In the delivery room after 2:30 hours without seen anyone I had to leave the roon looking for someone to get some painkillers and turn on the gas and during birth midwife would ask her to push and kept leaving the roon which was quite annoying and scarry to me.

Everything else was fine, food was good, cleaness was ok

PS: this is my personal opnion, i'm sure they all experienced professionals .

What could be improved

I think midwifes should be more talkative, explain things better and let us know whats happening, as firs time parents we were lost, had to go everytime after them to find answers.

Just a smile and quick explanations would be much better.

Anything else?

Midwife was lovely, shame we had to go to delivery room, they were very nice and friendly.

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Response from St George's Hospital (Tooting)

Dear Ed

Thank you very much for taking the time to comment on yours and your wife’s experiences at St George’s Hospital. The comments you have made will be passed on to the management in the areas in question and I am sorry that there were some aspects of your experience which were cause for concern. Should you wish to request a personal response regarding any issues of concern then please do not hesitate to contact the Patient Advice and Liaison Service (details in the link below).


With kind regards,

Sarah Duncan

Patient Experience Manager

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