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Exceptional Service by a Caring Team

Story from nhs.uk

"Exceptional Service by a Caring Team"

About: Peninsula NHS Treatment Centre

I would like to take this opportunity to thank the Peninsular Plymouth team for their expert diagnosis of my condition, the surgical skill of my surgeon and the care the team administered during my Hip Replacement in July 2016. It has been eight days since my procedure and I continue to improve daily and I am now free from the discomfort I endured pre-operation, thank you.

The Peninsular team (admission, theatre, recovery and post operative) were caring and exceptional in all elements of my care and I am convinced are responsible for my progress to date, they took time to explain everything with clarity and anything I asked did not appear to be of too much trouble, thank you all once again.

Chris Nowlan

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Responses

Response from Peninsula NHS Treatment Centre 7 years ago
Peninsula NHS Treatment Centre

Submitted on 10/10/2016 at 14:55
Published on nhs.uk on 11/10/2016 at 02:32

Dear Mr Nowlan,

Firstly please accept my apologies in the delayed response. We at the Peninsula take the comments of our patients very seriously and always endeavour to improve the service we offer to our patients and there families. We are so pleased that your stay with us was such a positive experience and that everything was explained to you in detail during you stay. We hope that your continue to make steady progress and look forward to welcoming you back to the centre should you require our services in the future.

Many thanks from the Peninsula team.

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