"Lack of food and drink ward 20b solihull"

About: Solihull Hospital

my mother was put on ward 20b last night. While visiting a lot of family members including myself were very upset about the lack of drinks offered. There should be 7 drink rounds as stated on the information poster and much to our disgust there was only 2.

When the evening meal came round the bay my mother was in was told you have a choice of a pasty or a sandwich as there was no food left.

How can I'll people who are under nourished and dehydrated expect to get better with the lack of simple basic needs. This goes against the rights of the patient with the lack of food or drink. When the staff were questioned about this they were very rude and not concerned at all. Also when a member of the team were discussing my mothers health problems it was done infront of the whole bag without the curtains even being pulled round for some sort of privacy. Every one was looking at my mother which is breaking patient confidentiality. Very disappointed with the care this hospital provides.

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Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust

Dear Marie

Thank you for your post regarding your experience on Ward 20b at Solihull Hospital whilst your mother was unwell and admitted to hospital.

I am disappointed to learn of your concerns and would very much like to investigate in more detail.

Can I please ask you to contact a member of the Patient Services Team with some more information? You can contact us either by telephone 0121 424 0808 or by email:

bhs-tr.Complaints-ConcernsandCompliments@nhs.net

I hope this is acceptable and we look forward to hearing from you at your convenience.

Kind regards

Marie Helebert

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