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Homerton going down hill quickly

Story from nhs.uk

"Homerton going down hill quickly"

About: Homerton University Hospital

In a nutshell,I found the staff in the Paediatric A&e to be very condescending, unprofessional and rude. The wait time was boarding on ridiculous 10.5 for a blood test. There was hardly any concept of quality of service in the Starlight ward. I could not believe this is the same hospital I gave birth in 2 years old. The only professionalism I saw was in the radiography department which provided a welcome break from the hostility of A&E staff. I will be making a formal complaint.

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Responses

Response from Homerton University Hospital 7 years ago
Homerton University Hospital

Submitted on 01/08/2016 at 10:05
Published on nhs.uk on 02/08/2016 at 02:32

We are very sorry to hear about your poor experience of our paediatric A&E department and Straight Ward. Your feedback has been passed onto the service.

You can contact our Patient Advice and Liaison Service (PALS) tel: 020 8510 7315, or text 07584445400, or email: PALS.Service@homerton.nhs.uk so that we can further investigate the issues you have raised concerning your care and treatment and give you an opportunity to discuss your concerns.

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