"poor after care."

About: Royal Stoke University Hospital

My mother stayed on this ward 108 for 3mths after major surgery. And it was terrible under staffed no communication between them. To many mistakes1wks notes missing, left to dehydrate, not checking her drain bag leading to compilations, always thirsty and half the staff shouldn't be working there. My mother was poorly and I don't think they could cope with this and didn't know what do half the time. The family was not happy with this situation. We live 60 miles away and I hated leaving her. But you put your trust in the staff and don't want to make fuss until it is to late!! I hope I never have to go to this hospital or see it again.

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Responses

Response from University Hospitals of North Midlands NHS Trust

Dear Anonymous


Thank you for taking the time to provide us with feedback about your experience of University Hospitals of North Midlands NHS Trust.

We strive to provide the very best standards of care and we would like to investigate the issues you have raised. We would be very grateful if you could provide some additional information about your experience by contacting our PALS (Patient Advice and Liaison Service) on 01782 676450 or 01782 676455 or by emailing patientadvice.uhnm@nhs.net.
Thank you and best wishes.

Rachel Harrop