"Excellent care and kindness"

About: Burnley General Hospital

I attended dermatology outpatients twice , the second I had to have 2 moles removed from my abdomen . I was extremely nervous to the point of tears but the surgeon and especially the healthcare assistants were amazing. They reassured me , discussed my fears and alleviated them, treated me with dignity and respect and just as important held my hand through the whole operation ! I went from crying with terror to laughing about the surgeons sowing skills ! The one particular healthcare assistant was so kind to me and showed such empathy I wanted to hug them afterwards. A truly traumatic experience was avoided by caring dedicated staff. I'm very thankful and would recommend the department highly-many thanks

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Response from Burnley General Hospital

Dear Sara T

Thank you for your comments regarding your experience of Dermatology Outpatients at Burnley General Hospital and thank you for taking the time to do so. I am so pleased you had such a positive experience especially as you were so nervous.

I am glad you felt reassured and were treated with dignity and respect.

I will ensure your comments are passed onto the team who I am sure will be delighted to receive such lovely feedback.

Many thanks again for commenting and best wishes.

Helen Ritchie

Senior Patient Experience Facilitator

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