"Emergency assessment suite R.V.I Newcastle upon Tyne"

About: The Royal Victoria Infirmary

(as the patient),

Having been on assessment suite I was very pleased with the care given by all staff who were very friendly and polite at all times even though they were short staffed! However, the consultant, well what can I say, I think the consultant let the whole team down. I think the consultant had a terrible bedside manner, very abrupt with myself and the doctor who was there at the time. The consultant asked a question and whilst I was answering cut off the conversation and talked about something else. Oh and the consultant nearly choked me when looking into my mouth with the wooden stick. I don't think this consultant is caring or compassionate one little bit if this consultant treats patients like this goodness knows how they treat their staff?

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Response from The Newcastle upon Tyne Hospitals NHS Foundation Trust

Thank you for your feedback and we are very sorry that you feel you had a poor experience in our Emergency Department. The team are always keen to listen to patients in order to improve services and ensure that patients are treated with dignity and respect. It would be helpful to gain some further specific information about your visit in order that these concerns can be addressed appropriately.

The Directorate Manager, Dawn Youssef would be happy to discuss your concerns in more detail if you could please contact her on the following number 0191 2231682.