"A&E - dirty toilets"

About: Whipps Cross University Hospital

Attended A&E recently. Nurses and doctor did some tests and were professional. Only issue was the toilets, which do need frequent cleaning instead of the hourly sign off. They were filthy, smelly, urine all over toilet seat and floor, used tissues hanging outside bin lid and on the floor. There was also a horrible stale urine smell lingering. I was worried I might catch something!

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Response from Whipps Cross University Hospital

Thank you for sending us your feedback following your recent visit to our A&E at Whipps Cross. We are very sorry to read that the toilets were not clean when you visited - this is not acceptable and we apologise for this. Your feedback is important to us and has been shared with the team so that they are able to pick up on the concerns that you have raised.

Many thanks

Barts Health NHS Trust

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