About: Sunderland Royal Hospital

Doctor referred me to physio at hospital, I rang the physio department, arranged for a telephone visit where I was told it would be 3weeks before anyone could ring me. So I arranged for sat 30th July at 9.40am. So the day arrives I get up expecting a phone call but no. No one bothered to even ring me! I'm still waiting for the call!

Story from NHS Choices

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Response from Sunderland Royal Hospital

We're sorry that your experience hasn't met your expectations. I have forward your feedback to our Physiotherapy Department and also our Help and Advice Service at the hospital, who would be grateful to hear from you to find a resolution. The Help and Advice Service can be reached at:

Email: Helpandadviceservice@chsft.nhs.uk

Telephone: 0191 569 9855 or Freephone 08005876513

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