"Apparently 'crisis' means nothing if it's..."

About: Somerset Partnership NHS Foundation Trust

I had 3 severe anxiety episodes over the course of two weeks after waiting for an appointment with the talking therapies service since December/January time. My GP referred me to the crisis team after I went in for the 3rd time in 6 weeks. I was told I would be contacted that day. 3 days later I phoned them and was told I would be assigned a case worker within the next two days. Nothing for three weeks. i tried to make a complaint through PALS but they didn't help either and just kept telling me the therapy service was busy. I didn't want that. I am aware it's busy. I don't feel that I benefit from CBT and have told them that before but no, nobody listens to me even though I have already had 12 weeks of it and was sinply referred for another 12 weeks despite not wanting it at all and wanting to give my place to someone who would definitely get more out of it.

I wanted to know what was happening with the crisis team and why they hadn't let me know they weren't planning on seeing me. I was contacted twice but missed it- however no voicemail was left to give me a contact name or number to phone. I am aware how lucky I am not to have a more serious condition but they had no idea the state I was in and they didn't bother to even check to see how I was. You guys are truly appalling and I'm now waiting until I go to university to get treatment whilst continuing with a treatment that although I try to apply myself to, simply isn't working. So cheers for that.

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Response from Somerset Partnership NHS Foundation Trust

Thank you for writing a comment on the NHS Choices website. I am sorry to hear that you have been having a bad time of late, and that you are not happy with some of the services provided by the Somerset Partnership NHS Foundation Trust (SOMPAR). As part of the PALS team, I have looked at all the past cases we have received concerning 'Talking therapies' and cannot find an entry in which we have told somebody that the 'Talking therapies' service is busy and not offered any additional advice. Although the 'Talking therapies' service does have a waiting time for their therapies, we would always endeavour to try and help where we can. If you feel able, please contact us on 01278 432 022, or email PALS@sompar.nhs.uk and we will look into this in more detail and see what we can do to help.

With Kind regards,

The PALS team