"Let down by after care"

About: Basingstoke and North Hampshire Hospital

I was recently in Basingstoke hospital for the day to undergo a diagnostic laparoscopy. Before my surgery I have absolutely no complains, the Anaesthesiologist and nurses were excellent and I could not fault them for putting me at ease about my first time surgery. However, when I awoke from surgery I had a rather blunt and rude nurse at my bedside, who when asked if they could get me another blanket as I was shivering so much, they promised to bring one back and never came. I saw the nurse who took me down to surgery who asked how I was feeling and that someone would be along in the next 10 minutes to take my OBS and remove my drip. After an hour of waiting a different nurse appeared saying it was time to get dressed and go home since I'd been checked out just fine and had a cup of tea, to which they looked at me in disbelief when I mentioned that I had in fact been left for an hour alone. I was given half a cup of luke warm water while they searched for my locker key which was never given to me. Once dressed, I was taken to the waiting to area where after 10 minutes I was asked if I would like a cup of tea, the original nurse who I saw when I first arrived appeared and was appalled that I still had the canula in my hand. All in all I feel a let down by the after care service, as before surgery I couldn't have had better staff to look after me.

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Responses

Response from Basingstoke and North Hampshire Hospital

Thank you for your feedback regarding our gynaecology service. I am sorry that your visit did not meet the high standards we aim to provide. I have shared your comments with the clinical leaders, however, if you wish to discuss your individual circumstances further, please contact our customer care team on 01256 486766 or email customercare@hhft.nhs.uk

Mary Edwards, chief executive

mary.edwards@hhft.nhs.uk