"Visit to Urgent Care"

About: Hospital Of St Cross (Rugby)

Had to visit St Cross yesterday with my 10 yo due to his injured leg. The staff were amazing. Warm, friendly and caring. The Dr went the extra mile showing him his X-ray and talking things through such a super place

Story from NHS Choices

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Response from Hospital Of St Cross

Dear Katie,

Thank you so much for providing feedback on your son's recent experience in the Urgent Care Centre at the Hospital of St Cross in Rugby.

I am delighted to hear that you both had a positive experience and that you are happy with the care he received.

In particular, I was really pleased to read how friendly and caring our staff had been, and that one of our doctors had been especially good with your son.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Your kind comments have been passed to the Hospital's Manager and Modern Matrons so that they can be shared with the relevant staff.

Thank you for leaving your comments on NHS Choices.

Communications Team

University Hospitals Coventry and Warwickshire NHS Trust

Telephone: 0800 028 4203

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