"Disgusting service"

About: Grantham & District Hospital

Went into A&E on Monday 25th July at 8:15pm and had to wait 2 hours for an X-ray (i had a 2 inch shard of glass in my hand) and a further 2 hours to get a dr to remove it. By this point my hand had swollen around the glass making it more painful to remove. The drs made me clean my own wound, put me on gas & air then proceeded to yank the glass out before the gas & air had kicked in, then abandoned me with my husband with a pouring with blood hand. My husband had to find them again to ask them to clean it, to which the Dr gave him a tissue to make him clean it himself. They then disappeared again whilst I had gone doo-lally with pain & shock, then the Dr came back, stuck their forceps in my wound to stretch the skin over so a nurse could apply sterile strips. They weren't concerned about internal damage and it turns out I actually have severe nerve damage to my hand and it may never be the same again. I was left wrapped in the gas & air wires and they never came back to check on me. Absolutely disgusting & these people claim to care for others? I understand its a very busy place to work but seriously? That behaviour was unacceptable.

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Response from Sharon Kidd, Patient Experience and Engagement Manager, Patient Experience, United Lincolnshire Hospitals NHS Trust

picture of Sharon Kidd

Dear Ellis,

Thank you for taking the time to leave your feedback following your recent attendance at Grantham A&E, and sorry that it has taken so long for us to respond.

It was extremely disheartening to read your comments and, yes, you are absolutely right, the behaviour you describe is totally unacceptable. Being busy is no excuse for not treating our patients with respect and compassion, and striving for excellence in everything we do.

I am pleased you have given your full name and the date you attended. This information will allow us to identify the doctor who was involved in your episode of care and to share your comments with him, or her.

Hopefully this will act as a learning experience for them, and will ensure that, in future, they demonstrate the behaviours we expect of all our staff.

Thank you once again for being so honest in your feedback. If you require anything further please contact us through our PALS team on 01476 464861, or by e-mail at pals@ulh.nhs.uk.

With regards,

Sharon Kidd, Patient Experience Manager

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