"I only went for a blood test and ..."
About: Queen Elizabeth I I Hospital (Welwyn Garden City) Queen Elizabeth I I Hospital (Welwyn Garden City) Welwyn Garden City AL7 4HQ
What I liked
I only went for a blood test and entered a battle zone! I had to wait to hand in my blood test form as the phlebotomist and the receptionist appeared to be having a row/loud discussion about another member of staff. All the patients waiting to be seen could see and hear every detail of their conversation and it was quite shocking. I wasn't looked at or spoken to, my form was taken and as I walked away I heard the receptionist say' take a seat' - this was all they said to me.
What could be improved
No rowing in the department in front of patients!
Any customer service would have been nice.