"Great Colonoscopy service"

About: Crosshouse Hospital / General Surgery

(as the patient),

Nine years ago I was involved in an industrial accident the result of which was a spinal injury which left me crippled and incontinent. After being hospitalised for 10 months I then commenced my learning curve with the NHS. OK there were some good issues and some really bad issues. After my second visit to the endoscopy suite at Crosshouse Hospital last week I feel that I must inform the public just how good it is. When I had my first colonoscopy I came upon a staff nurse, Kay and on the second visit another staff nurse, Lynn. Both these nurses ran the show and I did not feel like an oddball in a wheelchair.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran

picture of Eunice Goodwin

Dear MRJOHN,

Thank you for sharing your story about your colonoscopies at Crosshouse Hospital and your mention of Lynn and Kay. I will make sure they are aware of your post.

I also see from your post you have had some mixed experiences and for that am sorry. Using the words 'oddball in a wheelchair' makes me think you have sometimes felt that way but you should not be made to feel that way ever. You have had challenges to overcome that take courage and strength. If anyone does not treat you with the respect you deserve, in or out of a wheelchair, is both sad and inexcusable. I apologise to you on their behalf.

Thank you again for sharing your story via PO.

Best wishes,

Eunice

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