"Very poor reception service"
About: Altrincham General Hospital Altrincham General Hospital WA14 1PE
Posted by Anonymous
Poor variable quality of reception staff.
Attended with my son and the initial person behind reception made no eye contact or acknowledged our presence for some moments as they were completing tasks on the computer.
Surely if sat at reception there should be some basic skills and courtesies for attendees, this was very poor indeed, making mistakes booking us in, so extending our wait as a consequence.
However a subsequent receptionist was very efficient.
If staff don't recognise reception duties as important then they should complete admin tasks in the back office and leave reception to those who understand the importance of managing the relationship with the "customer" as an important element of the job.