"Cold & Uncaring"

Advised by my GP to attend minor injuries due to an injured knee, Unable to walk or weight bear and in extreme pain. I struggled to reception on crutches (I'd never used crutches prior to this). No smile from the receptionist who asked what the problem was, I told them, they asked how I'd done it, I replied, I don't know it's been hurting for a few days but gotten worse. they replied because I'd not actually injured it they couldn't see me. I asked if they were joking, they said no I'm not. I started to cry and said so I have to go all the way back to bawtry, the receptioniost said yes, we can't see you and walked away. They could see I was visibly upset and struggling but didn't offer any help or support. Other visitors came to comfort me and commented how disgusted they were at how I'd been treated.

I work for the NHS myself and would never treat anyone like I was treated, there was absolutely no compassion in the receptionist at all.