"Eye Casualty experience"

About: St Thomas' Hospital / Ophthalmology

(as the patient),

I had been experiencing some floaters in my eye which got worse over an 18 hour period and knew that the hospital (close to where I work) had an Eye Casualty department.

I arrived at 0900 and waited about 90 minutes to see the Dr. after having initial checks.

He diagnosed a torn retina and explained that urgent laser treatment was needed to attempt to seal the tear.

I was a bit irritated that during this 10 minute consultation he took 2 lengthy phone calls but was relieved that he was able to undertake the treatment later that day.

By 1500 I was on my way home - I returned 2 weeks later to attend a pre-arranged outpatient appointment and was delighted to hear that the treatment had been a success and the retina is intact.

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Responses

Response from Guy's and St Thomas' NHS Foundation Trust

Dear HJH, Thank you for taking the time to share your feedback with us on your recent experience of treatment and care at our eye casualty department. We are pleased to hear that the tear in your retina was diagnosed promptly and that the treatment has proved a success. We were concerned to hear that the consultation was interrupted by two telephone calls. On occasion staff are on call and may need to take telephone calls from other colleagues seeking urgent advice. We have reminded staff of the importance of letting patients know at the start of a consultation they may need to take an urgent call. Thank you once again for your feedback which we have shared with colleagues in the eye casualty department.