"Very poor service"

I didn't actually manage to see a Physio as they were on sick leave, however, I had to sit in the waiting room for 20 minutes before anyone bothered to tell me. I had arrived early because I thought that I might have to complete some paperwork. There was a notice saying that there wasn't a physio receptionist on duty but I should take a seat and someone would come and call me. I didn't immediately see the notice due to its positioning so I stood by the reception area for a few moments wondering why the receptionist was ignoring me. As I saw the notice the person in the reception area spoke to me - without turning to look at me - and asked me if I was there for physio or podiatry. I told them physio and they said go and sit down and wait for someone to call me. In other words, they noted that I was there! Some five minutes after my appointment time, someone came out and called in another patient. A few moments later the receptionist called across to me to ask what time my appointment should have been. I replied and they then said that they would check on the computer. The receptionist then told me that the person I had booked with was off sick and someone had tried to contact me to tell me not to come. As I had not received a phone call on my mobile or a text message, I got them to confirm the numbers recorded. They were correct. The most annoying part of all this is that I had to sit in the waiting area for 20 minutes before anyone bothered to tell me. The fact that I had to take a wasted hour and a half off work is secondary.