"Overall impressions:contrast and comparison"
Posted by Anonymous
I have attended Elland Spire several times over recent years both as a private patient and via the NHS and have been generally pleased with the consistently sound standard of service: noticeably better than the treatment experienced by close relatives in the local
NHS hospital in Halifax during the same time span: this was dramatically variable in standard from day to day and shift to shift, with little obvious overall control or effective liaison between staff or departments. By contrast, I have seen consultants in 3 departments at The Spire recently and received further treatment from 2 of them and my experience has been favourable. Waiting time between GP referral [NHS and private] was quite short and subsequent treatment followed quickly.
Treatment in 2/3 depts ;from both consultants and staff was good;courteous,respectful and informative. I was listened to carefully and given diagnosis,treatment and advice based on my full understanding of the issues involved [ Plastic Surgery;Orthopaedic and Physiotherapy Departments]
Physiotherapy treatment continues and I am impressed both by the helpful, friendly approach of their reception staff and by the comprehensive nature of the treatment and advice, given by the confident, experienced physiotherapist to whom I am referred. Finishing on a slightly negative note however, I have also relatively recently seen a consultant specialising in Pain Relief who, despite their obvious expertise in this field,was difficult to talk to and unnecessarily impatient and arrogant [ fortunately made up for by the accompanying nursing assistant who was cheerful, helpful and constructive]:I feel that this individual would do well to observe the approach of some of their more sympathetic colleagues and take note.