"Reaction to complaints"
About: NHS Forth Valley NHS Forth Valley
Posted by JJ4425 (as ),
It feels to me like Forth Valley NHS will just not respond to complaints at all. When we've followed the NHS complaints procedure, we've waited and waited and then got a response that does not answer the questions, or address the issues raised. When we tried again to get answers they just don't reply. Despite being told repeatedly by the SPSO (Scottish Public Services Ombudsman) that they must respond to my friend's questions they do not do so. Appalling service, and it feels to me like there is no care for patients if anything goes wrong, and no processes to deal with the aftermath of mistakes. I wonder if their policy is do not answer and maybe the patient and family will be so upset they will go away. I feel that there is terrible complaints handling by very senior staff with no interest in patient wellbeing at all.