"Communication extremely poor - No info...."

24/7 Left A&E after being told required an operation on a fractured elbow. No details were provided from A&E regarding number to call or patient id. Informed operation would be the next day or maybe the following day. Received call on the 25/7 just after 9am and told it would the following day. 26/7 no call until almost midday and operation again cancelled, and told earliest date would the 27/7. Followed instructions from 25/7 on not to eat after 6am. Have no number to call and no patient identification number to follow up. Should have ignored the advice given on 24/7 and gone private, this would have been resolved and operated on by now. Trying to get through to speak to someone to get some answers or a private referral required by my medical insurance or the x-rays is almost impossible and so time consuming.