"Poor service at Antenatal Reception Desk"
About: University Hospital Lewisham University Hospital Lewisham London SE13 6LH
Posted by Elaine Nwokolo
Today I feel compelled to write a review for the second time. I am now in for my 38 week follow up after coming in two weeks ago and find myself in exactly the same situation as previously. I arrived on time for my 10.30am appointment and had to queue with other heavily pregnant women for 15 minutes myself before anyone even checked me in. There is nowhere to even sit whilst waiting as you lose your place in the queue and staff don't even apologise or acknowledge the wait. Something really needs to be done to address this problem as generally the service with sonographers, consultants and midwives is very good and it's a shame that front of house are letting the service down.