"such a sad state of affairs"

What a shame that the whole of DCH gets labelled poor all because of some poorly run departments and wards. 33 weeks and more waiting for a cataract op. all because someone never made the appointment when they should have. Will they accept responsibility no are they bothered no are they trying to correct it no, how ever they are good at dodging the issues, going into great details explaining what the patients problems are ?? and taking over the stated 25 working days they dictate is acceptable for an "investigation". So many people complaining about DCH as a whole, and as stated previously what a shame that wards like ICU, Maud Alexander ,Cancer Dept, A&E on a good shift etc are absolutely brilliant, but they get lost in the bad press.