"Rowan Ward"

About: Somerset Partnership NHS Foundation Trust

My mum left Rowan Ward Yeovil, after being taken there as a place of safety by concerned Police and only after 2 hours she had an assessment leaving her to get back to Taunton at 1am in the morning feeling desperately suicidal, luckily picked up by Police who were extremely helpful, as she was wondering aimlessly in the dark at 2am on a treacherous, notorious section of road known for accidents, God knows what they were thinking to let her out at this unsuitable hour, if not for the diligence of police it could of been a whole lot worse. Buck your ideas up Somerset Partnership NHS Trust its inhumane for vulnerable people to be left alone at a most ridiculous hour of the night unwell. It cannot be right.

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Response from Somerset Partnership NHS Foundation Trust

Thank you very much for your comments. I am sorry that your Mum has not been well, and that she had a poor experience whilst accessing one of our services. Your comments have been passed onto the appropriate management so they are aware of this incident. However, if you would like to contact the Patient Advice and Liaison (PALS) service, we would be more than happy to look into this incident. You can either call us on 01278 432 022, or email us pals@sompar.nhs.uk

With kind regards,

The PALS team