"was finally leaving"

About: Selly Oak Hospital (Acute)

(as the patient),

What I liked

was finally leaving

What could be improved

appreciate it is a old hospital but there is no need to keep the dust and dirt to add chatacter.heard nurses calling other nurses,even carried on when knew i was listening.was left with no diginity,was left dirty,was left with open wound for a day after dresong was partially removed in morning.no one listened to me ,had a staff nurse calling me a baby,had drainage tube fitted wrong after being kicked out by accident,told staff about this and i was wrong.prevented me from walking and put me in pain.decided to discharge myself and hey presto tube removed ,no pain and can walk,but what do i know!! does it really take 5 hours to draw up discharge papers?? why does it take 3 nurses to look at stitches to be removed and all decide they dont know how,no names displayed on uniforms,no idea what rank uniforms are.by far the worst hospital i have attended,fart track prescription takes a hour? fast-track so much easier for you to give me name of prescrtprion and my gp will hand it over in minutes.oh yes you lost my prescrition drugs that i brought in,you did replace them but i missed a few tablets.i gained medical problems in there including infections,henc i needed antibiotics from pharmacy.hygiene was poor to when a fellow patient is soiling the bed and floors of the bathrooms,patients have to inform staff.

Anything else?

consultant was fanstastic,very refreshing and honest.

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Responses

Response from Selly Oak Hospital (Acute)

We were very concerned to read your comments about the care you received at Selly Oak Hospital and your environment on the ward. We strive to provide the highest standard of care and cleanliness and apologise if we have not achieved this.

We urge you to contact us so that we can look into the issues raised in more detail and then take action.

You can contact the Patient Advice and Liaison Service by phone 0121 627 8820, by email PALS@uhb.nhs.uk , via the hospital website http://www.uhb.nhs.uk/Patients/Pals/Contact.aspx or in person by dropping in between 10am-4pm (Mon-Fri) to the PALS office located on the main hospital corridor.

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