"Rude Staff"

About: The Royal Liverpool University Hospital

(as the patient),

I was unlucky enough to have to speak to a phone operator , who seems to think the way to speak to patients is to be rude, sarcastic and dismissive. She refused to help me with my enquiry and left me feeling very upset and belittled.

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Responses

Response from The Royal Liverpool University Hospital

Thank you for your feedback. We are sorry to hear that you didn’t have a good experience with one of our phone operators. We would like to find out more from you in order to fully investigate your concerns. If you would like to contact the Patient Advice and Liaison Service (PALS), they will be best placed to help you. You can contact them by phoning 0151 706 4903/4908/4909 or via PALS&complaints@rlbuht.nhs.uk