"Waiting for treatment"

About: Salford Royal

An appointment on 19 May recommended a spinal injection to be carried out in 3/5weeks time. Despite ringing frequently during June and July (at least 10 times) and leaving messages no one has been bothered to ring back or even answer the phone. I would refer to the review posted on 20 June - disgusting treatment - unanswered calls, no rescheduling, no dates. Thus left in debilitating pain and unable to work. Does anybody care ?

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Responses

Response from Salford Royal

Thank you very much for leaving your comments about our services. We take all feedback we receive extremely seriously. I am sorry to hear about some of the difficulties you feel you have had.

It would really help us if you could let us know more about your experience. The best way to do that is to contact our Patient Advice and Liaison Service (PALS), on 0161 206 2003 or email them directly on pals@srft.nhs.uk.

Thank you

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