"Outpatients appointment- waiting for a referral"

About: Wishaw General Hospital / Gynaecology

(as the patient),

I have been waiting for a referral appointment for 6 months now to the gyn surgeons. It seems impossible to get through - every time I phone no-one answers the phone. I have ended up phoning someone else who was more helpful in telling me that there was a discharge summary from March- the last time I was an impatient was November! It is now getting beyond a joke as my referral seems to have vanished into thin air and the person I need to speak to doesn't answer the phone. So much for the 12 week wait to be seen.

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Response from Pauline Warnock, Service Manager, Anaesthetics, General Surgery, Endoscopy, Chronic Pain Services, Wishaw General Hospital

Dear Patient M,

I am sorry that you have had poor communication from the service, Can I ask you to contact the patient affairs manager at Wishaw General so the you can give her your details which will allow me to investigate what has happened and hopefully resolve this situation for you.

You can contact her on 01698 366558.



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