The staff do not smile much, and treat you coldly and officiously. This could be easily changed and patients would benefit. In the private sector you would get a smile and 'Can I help you?'. At this hospital they do not bother to smile, and the standard greeting seems to be 'Yes?' I am sure this is not how the Chief Executive would like patients to be treated, since it can only make a visit to hospital that much more stressful.
"Not a pleasant place"
About: Epsom and St Helier University Hospitals NHS Trust Epsom and St Helier University Hospitals NHS Trust Carshalton SM5 1AA
Posted via nhs.uk
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