"Not a pleasant place"
About: Epsom and St Helier University Hospitals NHS Trust Epsom and St Helier University Hospitals NHS Trust Carshalton SM5 1AA
The staff do not smile much, and treat you coldly and officiously. This could be easily changed and patients would benefit. In the private sector you would get a smile and 'Can I help you?'. At this hospital they do not bother to smile, and the standard greeting seems to be 'Yes?' I am sure this is not how the Chief Executive would like patients to be treated, since it can only make a visit to hospital that much more stressful.