"Maternity services - elective csection"

About: Royal Berkshire Hospital

I could not fault the care I received from the delivery suite and theatre staff. However the very moment of the birth of our baby - and our music selection, which I will never listen to again - will forever be synonymous with the consultant shouting for the music to be turned down. We feel we should have been informed beforehand that our consultant did not like music to be played in theatre. We fully understand that the consultant has a huge responsibility, but remembering that you are dealing with human beings is important in all circumstances. We also felt it belittled other present staff members (although in hindsight we can't understand why they just didn't turn the music down when first asked). I couldn't fault the other care received, although of course the postnatal ward was obviously very short-staffed as anticipated. I was very reluctant to call for help.

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Responses

Response from Royal Berkshire Hospital

We are very sorry to hear about your experience in theatre during the birth of your baby and would be happy to address the issues with the people involved. To do this we require more details and if you would like to contact the matron for hospital maternity services she will be only too pleased to investigate your concerns. Contact Matron Linda Rough on 0118 322 7311.

Please accept our apologies for the behaviours you witnessed in theatre; this is not how we would expect our staff to behave and the matron has informed the lead consultant who is going to discuss your comments at the consultants meeting this month.

We are pleased to hear that all of your other care was good although we are sorry to hear that you were reluctant to ask for help as the ward seemed so busy. This is certainly not our intention and we aim to provide mothers with all of the help they require.

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