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a and e waiting time beyond a joke

Story from nhs.uk

"a and e waiting time beyond a joke"

About: Stoke Mandeville Hospital

I have been to a and e twice in a year, once with my wife and once with my dad.

If you manage to be seen in less than 7 hours consider yourself lucky. The waiting times are beyond a joke no matter how serious your issues is. I have seen people keeled over in pain waiting for 5 hours. Avoid this place like the plague!!

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Responses

Response from Buckinghamshire Healthcare NHS Trust 7 years ago
Buckinghamshire Healthcare NHS Trust

Submitted on 11/08/2016 at 14:31
Published on Care Opinion at 14:43

Dear Anonymous

I am sorry to hear that on both of the occasions you have needed to attend the A&E department at Stoke Mandeville Hospital you have experienced a very long wait to be seen. I can understand how frustrating this must have been for you and your family member at the time.

We are concerned to learn that this was your experience of Buckinghamshire Healthcare NHS Trust’s services. We hope that you may be happy to speak with us in some more detail about your experience, so that we can understand what happened more clearly and explore ways in which we can assist and improve our patient experience in the Trust.

If you are happy to share more detail about your specific experience with us, please contact our dedicated Patient Advice and Liaison Service (PALS) on 01296 316042 or email pals@buckshealthcare.nhs.uk

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