"A&E experience 21.07.2016"

About: St Helier Hospital

My aunt was feeling unwell as was advised to call for an ambulance, which she did, the crew decided that she should be taken to hospital due to her symptoms.

On arrival on Thursday 21st July 2016 she was admitted to A&E, the nurses were professional, however when the Doctor finally arrived they berated my aunt severely for having called an ambulance, the doctor said that it would have been better served to respond to someone in greater need who may now have died as a consequence of my aunt's selfishness in having called for an ambulance. My aunt now is severely distressed, as she now believes that she has caused someone else to suffer because of this Doctor's comments!

Story from NHS Choices

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Response from St Helier Hospital

Thank you getting in touch with us. We are concerned to hear about your aunt's experience and would like to look in to this further. If you and your aunt would like this to happen, please contact our Patient Advice and Liaison Service on 020 8296 2508 or by emailing PALS@esth.nhs.uk.

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