"Delay in receiving biopsy results"
About: Christchurch Hospital Christchurch Hospital Christchurch BH23 2JX
Posted by Anonymous
Following GP referral for a suspicious area of skin on my face I was seen very promptly by a Consultant and quickly had an incisional biopsy on 17.6.16. Brilliant service thus far. I was told I would receive my results by letter in about 4 wks. I waited nervously for this time but received no letter so I phoned the Dermatology Unit a total of 4 times on different days for some information. Each time my call went to an answerphone advising me to leave a message and my call would be returned. When no one returned my calls I phone the PALs No. and the person there said they would try to contact the unit.
A few hours later the Unit did call back to say they had my results (Monday 18th July) and I should receive them by the end of the week.- no results received.
To put my mind at rest I phoned my GP surgery and were told they had the results some time ago and the results were satisfactory, thank goodness.
I would have thought that at the time of writing to my GP I would have been sent the same information and thus been saved a lot of anxiety.
Although the the treatment I received was faultless the fact that no one answers the Units phone on either number is unacceptable .