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Absolutely delighted. A very caring team

Story from nhs.uk

"Absolutely delighted. A very caring team"

About: Burnley General Hospital

Very heartwarming to read all the positive reviews.

I visited the unit today to have my cataract op.

All the staff were very friendly and explained exactly what was happening all the time.

The consultant was very assuring during the op, explaining what was happening.

All in all, a very pleasant experience.

Thank you to all the staff.

B. Howarth

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Responses

Response from Burnley General Hospital 7 years ago
Burnley General Hospital

Submitted on 29/07/2016 at 11:02
Published on nhs.uk on 30/07/2016 at 02:31

Dear Barbara

Many thanks for your comments regarding your experience of Ophthalmology at Burnley General Hospital and thank you for taking the time to do so.

I hope you are recovering well following your cataract operation.

I am so pleased that you had such a positive experience and that the staff were friendly and informative.

I will ensure your comments are shared with the team who I am sure will be delighted to receive such lovely feedback.

If you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your experience that made this such a good visit for you we would really value this so that we can try to make it like this for every patient visiting our hospitals and services.

You can either contact me (Helen Ritchie) on 01254 734471 or email me on Helen.ritchie@elht.nhs.uk

Many thanks again for commenting and best wishes

Helen Ritchie

Senior Patient Experience Facilitator

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