"What happens now!"

About: Eastbourne District General Hospital

I had a planned angiogram, with the possibility of stents, in June but have heard nothing since. No stents were fitted & I was to be referred for CABG presumingly at Brighton. My problem is lack of information ie why couldn't the stents be inserted, how long will I need to wait to hear any news, do I go back to my GP for answers & referral, who is in charge of my care now. I feel abandoned & left in limbo with the only paperwork given to me a print of my heart & a copy of a form saying CABG & a list of my medication along with the same form & an ECG printout for my GP. When I left the ward that day I was not concerned about the lack of information assuming I would receive an explanation etc in the post but alas this has not been so & my GP's wait time is 6 weeks for an appointment & I've already waited 6 weeks. I feel there is a serious lack of information for patients like myself who, apart from the angiogram, had nothing done on the day & just to be told "good luck with your operation". Staff were efficient & pleasant

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Responses

Response from Eastbourne District General Hospital

We are very concerned to read your posting on NHS choices and would urge you to make contact with our Patient Advice & Liaison Service (PALS).

PALS will gather more detail from you and liaise with Trust staff on your behalf to investigate what is happening with your particular case.

They can be contacted on 01323 435886 or by email at esh-tr.PALSE@nhs.net

We're very sorry that you have not been communicated with about your referral for CABG. This is unacceptable, and you should have been clearly communicated with about your individual plan of treatment and what happens next.

We hope to hear from you at your earliest convenience so that we can resolve this issue and apologise in person.