"Exceptional"

About: Queen Elizabeth The Queen Mother Hospital

I came in feeling thoroughly unwell, and was seen very quickly, everyone I came in contact with was very charming, professional and attentive. the wards were very clean and very calm, I underwent lots of tests and everything was explained very well, and a diagnosis and treatment was decided upon relatively quickly. once it was established i did not need to stay in we were not hurried out, but were able to get ourselves together to leave gently. My 7 month old daughter was even given a little teddy by one if the nurses. it was by far the best experience I have ever had in a&e. I could not have felt more looked after.

Story from NHS Choices

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Responses

Response from Queen Elizabeth The Queen Mother Hospital

Thank you very much for letting us know about your experience of our services.

Thank you also for highlighting the good communications you received - it really does help if you are kept thoroughly informed.

I hope that your daughter likes her new teddy!

And I hope you are well on the way to a full recovery.