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Professional, supportive and considerate

Posted By onlygscott

"Professional, supportive and considerate"

About: University Hospital Hairmyres / General Medicine (Wards 9-12)

(as the patient),

I was admitted to Hairmyers Hospital, via Accident and Emergency last weekend with a 'lower respiratory tract infection' which was classed as pneumonia, and a fast heart rate. For three days I was treated with intravenous antibiotics after which I was discharged with follow-up medicines to take.I would just like to say that the treatment which I received was, in general, first class.

The staff were professional, supportive and considerate and I found the whole experience very reassuring. I would like to thank all the staff in Ward 2 that attended to me, and in particular nurse Gina who was most helpful. Also in Accident and Emergency, nurse Lauren was particularly friendly and efficient.

The only drawback was the appalling food which was on offer, including Rice Crispies for breakfast, dry bread and a cup of tea for supper and not a shred of fruit morning or night.One last comment: the doctor who discharged me, not Dr Mukhopadhyay, promised to write a letter for my holiday insurance company to say that I had been in hospital and was unable to travel at that time. She failed to do so.

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Responses

Response from Lise Axford, Chief of Nursing, University Hospital Hairmyres, NHS Lanarkshire 7 years ago
Lise Axford
Chief of Nursing, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 27/07/2016 at 12:22
Published on Care Opinion at 12:30

picture of Lise Axford

Dear onlygscott

Thank you for taking the time to share your recent experience. I am delighted to hear that you found staff to be professional and reassuring. I will ensure your comments are shared with the medical receiving and accident and emergency teams. Both Gina in ward 2 and Lauren in Accident and Emergency will be pleased to hear that you felt they provided good care.

I was interested to hear your views on the provision of breakfast and the lack of fruit. I have discussed your concerns with the catering manager and we are keen to discuss this further. I apologise that you did not receive any fresh fruit as this should be offered with breakfast and again with the evening meal.

I am also concerned that a letter has not been written to your insurance company as promised. I apologise that this has not been completed and would like to look into this further. I wonder if you would contact Patient Affairs on 01355 585325 to discuss.

Thank you again for sharing your experience. I hope you are recovering well and hope to hear from you soon.

Kind Regards

Lise

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by onlygscott (the patient)

Thank you for your response, Lise. The food, indeed, was very poor and not the kind of food that would bring patients quickly back to health. However, I know this is an NHS problem in general, not just applicable to Hairmyres Hospital.

As for the medical letter to my insurance company, I have been in touch with Patient Affairs and they told me I had to write to them requesting a letter, otherwise there was nothing they could do. I didn't think this extra hassle was necessary but, in the end, I didn't need to because the insurance company accepted my word and refunded my money.

Kind regards.

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