"The nurses in the same day admissions ..."

About: Princess Alexandra Hospital (Harlow)

(as the patient),

What I liked

The nurses in the same day admissions dept. were very frendly and considerate, they helped when they could although they seemed dramatically mis-informed. The facility was very clean and well looked after.

What could be improved

I appreciate that PAH is an A&E hospital but the amount of patients, myself included, who were turned away from their operation on 5th March after waiting for more than 7hours without any prior warning was ridiculous.

Some people that I spoke to were called in for their operation on the day before, only to wait all day to be told that it was cancelled.

Some elderly patients had travelled for more than an hour to be at hospital before 7:00A.M, just to wait around for 7 hours before being sent away again.

I myself had booked valuable time off work, not only for the procedure but also for the recovery. Holidays have been arranged around this with no mention that it may not actually happen. This holiday will now have to be re-planned or cancelled completely to accomodate my recovery from the operation, even on the morning of my admission I was assured that it wold happen. My plans, both professionally and socially have been severely comprimised by what I have been told will be at least a month delay!

I have since spoke to admissions who informed me that there were many cancellations in the days and weeks before, if that is the case then why continue to call people in for procedures?

I would also have greatly appreciated prior warning that my operation might not happen, may not happen on the scheduled day.

Surely a small amount of planning would tell you in advance that procedures may not happen, please pass this information to the patients as a warning!!!If you know that you do not have the space,don't call more patients in for procedures.

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Responses

Response from Princess Alexandra Hospital

Thank you for your comments. We are sorry for any inconvenience caused due to your treatment being cancelled. We note your concerns regarding the elderly and delays, please be assured that every effort is being made to improve the way in which we work, including booking. However acknowledge and note on this occasion why you felt your experience unsatisfactory. If you would like to make a formal complaint please contact our Customer Service Team on tel:01279 827084 or email:complaints@pah.nhs.uk.

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