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The surgical team were fantastic. ...

Story from nhs.uk

"The surgical team were fantastic. ..."

About: University College Hospital

(as the patient),

What I liked

The surgical team were fantastic. Always willing to listen and answer questions.

What could be improved

Discharge was awful. Physiotherapy was a badly photocopied page of exercises.

More about:
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Responses

Response from University College Hospital 14 years ago
University College Hospital

Submitted on 19/03/2010 at 08:43
Published on nhs.uk on 20/03/2010 at 04:13

Dear Inky

Thank you for your kind comments about the surgical team. We were diasppointed to hear that you discharge was not up to standard and that the quality of the patient information leaflet was poor. We will forward your comment about the leaflet to the Therapy Service Manager.

You might like to discuss you concerns about your discharge with our Patient Advice and Liaison Service (PALS) in one of the ways listed below.

Telephone : 020 7380 9975 (24 hr answer phone). Email: pals@uclh.nhs.uk. Opening times Monday - Friday 9am - 4pm except public holidays.

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