"Dramatically changed for the worse"

About: Queen Victoria Hospital (East Grinstead)

I've been a patient at the queen vic for over three years. The first two years the hospital, staff and environment was Unfaultble, You really felt that you were valued as an individual. The food could have been improved but everything else was impeccable.

I raved about he hospital and told anybody who asked to try to get to the hospital for treatment if they could. However, this last year or so. It has so changed the nurses have much less time for you, and try there very best.


Vending machines have gone. Leaving just two a tea and coffee machine which doesn't serve tea!

Then a frozen snack machine which you can get anything from a frozen sausage role to a frozen burger, but for £3 you can get as much cholesterol as you'd like

If you want to find anything heathy, or not brown , to buy late at night you have no chance.

But the worst thing was that I wAs a post op patient resting in my bed. Only to be woke up and moved from one ward to another. When I asked why I was told it was policy to move patents to one ward t save on staffing costs. Fair enough we all have bills. But t then be woken up again to be move later that day again as they needed the beds for new admission is wrong. The queen Victoria had a unique spirt of friendlyness, warmth and they really cared for you. Now it turning into just another hospital in Sussex where the management appear not to care for anything but the cost. I've since changed my hospital to st Georges because of my experience.

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Response from Queen Victoria Hospital

Dear Anonymous

Thank you for taking the time to comment about your recent experience at Queen Victoria Hospital. We are very sorry to hear of the concerns that you have raised and the negative impact that this had on your experience. Your post has been passed on to Christine Rust, Head of Facilities and Nicola Reeves, Deputy Director of Nursing.

Please accept our apologies if the hot drink dispenser machine was not fully working in the Lancaster Lounge. Once the catering staff are notified of any faults with the machines they do aim to rectify the fault immediately. For all our inpatients, there is tea and coffee facilities available all day in the day room.

The frozen snack vending machine is in place to accommodate staff, patient and their relatives and is frequently used when our Spitfire Restaurant is closed in the evenings. However we very much take on board your comments and we will review this facility.

We wish to apologise for the inconvenience you experienced whilst being moved on the ward. We are currently in the process of embedding new ways of working to ensure the effective and efficient use of our valuable nursing teams and on this occasion, it would appear this was not communicated to you.

We are very sorry if this led to you having a less than satisfactory experience.

Nicola Reeves would very much welcome the opportunity to talk to you about your concerns in more detail, and she can be contacted by telephoning 01342 306607.

Kind regards

Nicolle Ferguson, Patient Experience Manager

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